New membership Q&A

How do I purchase a new membership?
New memberships can be purchased online through your mindbody account.

What is happening with existing memberships?
All monthly memberships were stopped when we closed. New memberships/contracts will need to be purchased through mindbody.

What if I paid in full for a membership before the studio closed?
All accounts that were paid in full are pro-rated monthly and any funds not used from the end of March 2020 to the end of your purchased contract term can be used to purchase your new package. In simple terms ALL clients will need to purchase a new membership, some clients that paid in full before we were forced to close (like yourself) will have a credit to apply to a new membership. Since everything has changed we have more membership options for you to choose from.

Why can’t I see the schedule on Mindbody?
The schedule will be posted Wednesday July 22, 2020.

Is there an in studio only membership?
No.  Due to reduced in studio class sizes, we would like you to have access to live streaming and on demand options as well, in effort to keep everyone moving.

What type of virtual classes are available?
We will offer live stream classes (instructor only), on demand classes in the mindbody library (the selection will increase over time) and in studio live stream classes (streamed during a scheduled in studio class).

Will I be seen during an in studio live stream class?
The camera will be focused on the instructor only.  However, as we experimented with the camera angles, on occasion, there was a foot, hand and hair that was visible at times.  If this is a concern for you, we suggest choosing a mat towards the back of the room.

How far in advance can I book my classes?
We are continuing our previous policy, classes will be available for booking 30 days in advance.

What equipment will I need for live stream?
Our instructors will often use weights, band, ball and/or roller.  However, modifications are always offered, you do not need equipment in order to participate. 

What is the cancellation policy? 
You must cancel out of a class an hour before the start time, or you will be charged a cancellation fee of $30.  We ask that you recognize that class sizes are reduced and that you please cancel out of the class as early as possible, so that someone else can take advantage of that spot.  *NOTE, we will be strictly enforcing the cancellation policy/fee.