NEW TO THE STUDIO

• Please arrive 15 minutes early to your first class to complete the studio waiver.
  
• Mats, Pilates Props and reverse osmosis water are provided complimentary.
• Our studio only accepts credit cards and cash payments – your credit card number can be kept on file. 
• Please let the instructor know of any injuries, pregnancy, health conditions and/or limitations in advance of the class.
• Place all your devices on silent upon arriving to the studio. Be mindful of your voice level in the hallways – classes may be in progress.

DROP INS & CLASS PACKAGES
If you do not show up for a class or do not cancel within the 1 hour cancellation window, a class will be deducted from your class package. No exceptions. 

SOCK POLICY
The studio has a strict sock policy for hygienic and safety purposes. Socks must be worn when travelling throughout the studio and can be removed once you’re on the mat or Reformer.
**Please note that only grip socks are allowed during the use of the Reformer, as non-grip socks may lead to slipping/injury. Socks are available in the studio, for purchase.

BOOKING POLICY
All clients can book one class a day, seven days in advance. Any additional classes (2 a day), may be booked only, 24 hours in advance.

WAITLIST POLICY
If you have added yourself to a waitlist, should you be added to the class and not attend, you will be fined $30.00. We suggest that you check your email and mind body account 1.5 hours before the waitlisted class to see if you have been added.

NO-SHOW POLICY
Should you not show up to a scheduled class, you will be charged $30.00

WALK INS
We love a good drop in but just know we cannot guarantee a spot.

RETURNS, REFUNDS & CREDITS
All packages, classes and workshop purchases are non-refundable and non-transferable.

LEAVE BEHINDS

• Pure Pilates is not responsible for any lost or stolen items in the studio.
• If you have misplaced something, please check the lost and found 
• Unclaimed items will be donated after 30 days.